Terms & Conditions (Part 1)
1. Terms and Conditions
This document is an electronic record as per the (i) Information Technology Act, 2000; (ii) the rules framed thereunder as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This website is owned and operated by Ehsas Health Solutions and Services, operating under the brand name Ehsas Health Solutions and Services, (“Company”), a private limited company, incorporated under the provisions of the Companies Act, 2013, and having its registered office at (add address).
The following are the Terms and Conditions (the “Agreement”) which govern your access and use of our online platform through which counseling may be provided (“Services”). By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound by any term of this Agreement, you must not access the Platform.
For the purpose of these Terms, wherever the context so requires, “You”, “Your” or “User” shall mean any natural person who uses the Website for availing the Services. The term “We”, “Us”, “Our”, “the Company” shall mean Ehsas Health Solutions and Services, its employees, and authorized agents that perform any services on the Company’s behalf.
Use of the Website is available only to persons over the age of eighteen (18). By accessing or using our Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions. If you are a minor, i.e., under the age of eighteen (18) years, you shall not register as a member of the Website unless you are accessing this Website with parental guidance or guidance of a legal guardian. We reserve the right to terminate your membership and refuse to provide you with access to the Website if it is brought to our notice or if it is discovered that you are under the age of eighteen (18) years and are accessing this Website without parental consent and guidance or consent and guidance of a legal guardian. We will not be liable for any harm caused to you on account of any use of the Website without appropriate parental consent.
2. Counsellors and Counseling Services
The Platform may be used to connect you with a Counselor who will provide services to you through the Platform (“Counseling Services”).
We require every Counselor providing Counseling Services on the Platform to be an accredited, trained, licensed psychologist, licensed professional Counselor, or similar applicable recognized professional certification. Counselors must have a relevant academic degree in their field, preferably have hands-on experience, and have to be qualified and certified by their respective professional board after successfully completing the necessary education, exams, training, and practice requirements as applicable.
The Platform’s role is limited to enabling the Counseling Services, while the Counseling Services themselves are the responsibility of the Counselor who provides them. If you feel the Counseling Services provided by the Counselor do not fit your needs or expectations, you may change to a different Counselor who provides services through the Platform. If a Counselor you have been connected with stops using the Platform at any time after you have been connected, we will send an email to notify you that your Counselor is no longer on the Platform, and that you have the opportunity to match with a new Counselor.
While we hope the Counselor Services are beneficial to you, you understand, agree, and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation.
IF YOU ARE THINKING ABOUT SUICIDE OR ARE CONSIDERING HARMING YOURSELF OR OTHERS, OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER, OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE FOLLOWING EMERGENCY SERVICE NUMBERS (Sneha - +91-44-24640050, Fortis Hospital National Helpline – 8376804102, KIRAN Helpline- 1800 599 0019 or ASRA Helpline: +91-22-27546669) AND NOTIFY THE RELEVANT AUTHORITIES. SEEK IMMEDIATE IN-PERSON ASSISTANCE. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE COUNSELORS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.
The platform is not intended for the provision of clinical diagnosis requiring an in-person evaluation, and you should not use it if you need any official documentation or approvals for purposes such as, but not limited to, court-ordered. It is also not intended for any information regarding which drugs or medical treatment may be appropriate for you, and you should disregard any such advice if delivered through the platform.
Do not disregard, avoid, or delay in obtaining in-person care from your doctor or other qualified professional because of information or advice you received through the platform.
3. Privacy and Security
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send via email. However, you may opt-out of receiving any, or all, of these communications from us by unsubscribing or by emailing us at email@example.com
Terms & Conditions (Part 2)
4. Third-Party Content
The Platform may contain other content, products, or services which are offered or provided by third parties (“Third-Party Content”), links to Third-Party Content (including but not limited to links to other websites), or advertisements which are related to Third-Party Content. We have no responsibility for the creation of any such Third-Party Content, including (but not limited to) any related products, practices, terms, or policies, and we will not be liable for any damage or loss caused by any Third-Party Content.
5. Modifications, Termination, Interruption, and Disruptions to Ehsas Health Solutions and Services:
You understand, agree, and acknowledge that Ehsas Health Solutions and Services may modify, suspend, disrupt, or discontinue the Platform, any part of the Platform, or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that Ehsas Health Solutions and Services will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
The Platform depends on various factors such as software, hardware, and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform's reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible, and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely, or error-free at all times. You acknowledge that there will be occasions when the Platform may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to the failure of telecommunications links and/or equipment.
Ehsas Health Solutions and Services may provide notices or other communications to you regarding this agreement or any aspect of the Platform by email to the email address that we have on record, by regular mail, or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to Ehsas Health Solutions and Services must be in writing and sent or transmitted by:
(i) Registered or certified mail;
(iii) Email; or
(iv) Internationally recognized courier service, provided its receipt is acknowledged and dispatched or sent or transmitted to the address specified below. All notice required to be given under these Terms shall be addressed to:
Name: Ehsas Health Solutions and Services
Terms & Conditions (Part 3)
7. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of India, and the courts of Haryana shall have exclusive jurisdiction with respect to any dispute arising hereunder.
8. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the 'Grievance Officer' are provided below:
Name: Jasmeen Kaur
Phone No: +91 9821582990
E-mail Address: firstname.lastname@example.org
This agreement constitutes the entire agreement between you and Ehsas Health Solutions and Services. You confirm that you have not relied upon any promises or representations by Ehsas Health Solutions and Services except as set forth in this agreement.
Ehsas Health Solutions and Services may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the beginning of the Agreement. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.
Ehsas Health Solutions and Services may freely transfer or assign this Agreement or any of its obligations hereunder.
If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.
To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Agreement.