(a) Account means a unique account created for you to access our Service or parts of our Service;
(c) Cookies are small files that are placed on your computer, mobile device, or any other device by a website, that contain the details of your browsing history on that website, among its other uses;
(d) Device means any device that can access the Service (as defined) such as a computer, a cell phone, or a digital tablet, or similar device;
(e) Information refers to all the information shared by you, directly or indirectly, including but not limited to, during the course of the use of our platform, provided that such information does not constitute information shared during the course of availing our services, including but not limited to Counselor notes, suggested treatments, chats, sessions, and other information that is deemed as personal and confidential.
(f) Personal Data relates to information that identifies an individual or makes an individual identifiable;
(g) Platform refers to this Website.
Save where the context otherwise requires in this Policy:
(i) Words importing the singular include the plural and vice versa where the context so requires;
(ii) References to any law shall include such law as from time to time enacted, amended, supplemented, or re-enacted;
(iii) References to the words “include” or “including” shall be construed without limitation;
headings and titles in this Policy are indicative and shall not be deemed part thereof or be taken into consideration in the interpretation or construction of this Policy
Online identity theft and account hacking, including the practice currently known as “phishing,” are of great concern. You should always be diligent when you are being asked for your account information, and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone, or otherwise).
9. Security of Information
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation, and processes are all designed, built, and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all applicable laws and regulations regarding data privacy.
4. Information Collection, Use, and Disclosure
4.1 Categories of Information Collected
To let us operate the Platform effectively and to let you use the Platform, including the Counselor Services, we may collect, use, and store the information described below. We also disclose certain information to third parties, as described further below. The information we collect is received directly or indirectly from you and generated in the course of your use of the Platform. The data we collect is not used for marketing or any other purposes except as specified in this Policy.
Visitor Data: Ehsas Health Solutions and Services collect, uses, and stores data regarding user visits to its website (“Visitor Data”), including the particular pages visited or viewed by the user, the amount of time the user spent on the website or application, website errors experienced by the user, visits to Ehsas Health Solutions and Services’ FAQ page, and information about the browser or device used to access the website, such as the user’s mobile device ID and IP address. These practices apply to users who visit pages for prospective new customers as well as those who visit pages for prospective Counselors.
Onboarding Data: In addition to the questionnaire responses provided by users (including Counselors) in the process of initial registration, Ehsas Health Solutions and Services collect, use, and store certain additional data from users during the onboarding process (“Onboarding Data”). This data includes the pages viewed by the user, whether the user clicks the “Get started” link to begin completing the questionnaire, and whether the user responds to any of the questionnaire prompts.
Account Registration Data: Ehsas Health Solutions and Services collect, use, and store certain information in connection with the account registration process, such as whether users registered using their Facebook or Google profiles, and whether a user verifies their reported email address or phone number (“Account Registration Data”). Ehsas Health Solutions and Services also assign each user (including Counselors) who creates an Ehsas Health Solutions and Services account an anonymized, sequentially-generated client ID.
Transaction Data: Ehsas Health Solutions and Services collect, use, and store certain information regarding payment for its services by users and related transactions on its website, such as whether a user completed payment for Ehsas Health Solutions and Services’ services, completed a request to receive financial aid for Ehsas Health Solutions and Services’ services, etc. (“Transaction Data”).
Counseling Session Data: Ehsas Health Solutions and Services collect, use, and store certain general data regarding user counseling sessions such as whether a session has been scheduled by the user, whether a Counselor or user joins a scheduled session, when a counseling session began and ended, and whether a counseling session was canceled or rescheduled.
Customer Data: Ehsas Health Solutions and Services collect, use, and store certain data from users that have signed up for its services, such as a user’s self-reported name or nickname, age, e-mail address, phone number, and emergency contact information (“Customer Data”).
Counselor Data: In order to identify, credential, re-credential, run checks, and pay Counselors, Ehsas Health Solutions and Services collect, use, and store certain data from Counselors. This data includes information such as the Counselor’s name, bank account information, governmental identification numbers, e-mail address, phone number, address, and education and job history (“Counselor Data”).
Communications Data: Ehsas Health Solutions and Services collect, use, and store communications between users and Counselors on the Platform, and communications between users and Ehsas Health Solutions and Services’ customer service team (“Communications Data”). This data is inclusive of but not limited to any communication in an electronic, oral form between users and Counselors such as WhatsApp chats, calls, emails, short message services such as (SMS), etc.
4.2 Purposes for Which Information Is Used
We may use the information we collect for one or more of the following purposes:
4.2.1 Communication with you
To create your account on our Platform and let you log in to your account and use the Platform;
To manage your account, provide you with customer support, and ensure you are receiving quality service;
For billing and transaction processing purposes;
To match users with Counsel
ors and facilitate the Counseling Services;
To match users with Counselors and facilitate the Counseling Services;
4.2.3 Administration and improvement of services
To supervise, administer, and monitor the Platform;
To measure and improve the quality, effectiveness, and delivery of our services.
To personalize the website experience and to deliver content and product and service offerings relevant to individual interests, including targeted offers and ads.
4.2.5 Compliance with law
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
To comply with applicable laws, including, but not limited to, laws related to protecting client and public health and safety;
To allow Therapists to comply with the licensure, legal, and quality requirements in their jurisdictions.
4.2.6 Other uses with consent
Any other purpose with your consent.
4.3 Purposes for Which Information Is Disclosed to Third Parties
Information about you may be disclosed to third parties for one or more of the following purposes:
For business purposes: We may share a user’s information with a Counselor and a Counselor’s information with a user. We may also share your information with vendors and service providers, including our data hosting and data storage partners, analytics and vendors providing technology services and support, payment processing, and data security. We also may share information with professional advisers, such as auditors, law firms, and accounting firms. We do not share information related to your ongoing Therapy services with us, including but not limited to Counselor notes, sessions, etc., unless required by applicable law.
With your direction or consent: We may share your information with third parties if you request or direct us to do so after signing an authorization form in that regard.
For advertising: If you opt-in to the use of targeting cookies and web beacons, information regarding your activity on our websites, excluding activity when you are logged in and have started Therapy, may be disclosed to our advertising partners to optimize marketing. We do not share with any advertising platform private information like member names, email addresses, phone numbers, diagnosis, session's data, journal entries, messages, worksheets, or any other type of communication you have with your therapist. If you want to opt-out of these cookies and web beacons, manage your options here.
Compliance with law: We may share your information with a court, a regulatory entity, law enforcement personnel, or pursuant to a court order, to comply with applicable laws or any obligations thereunder.
In the context of a transaction: We may share your information in connection with an asset sale, merger, bankruptcy, or other business transaction.
Note that if you make any information publicly available on the Platform, anyone may see and use such information.
5. Cookies and Web Beacons
Like many websites, we use “cookies” and “web beacons” (also known as pixels) to collect information. We collect cookies that are necessary for the Platform to function, cookies that enhance the Platform’s performance, and cookies used for third-party tracking. Web beacons are typically used by third parties to monitor the activity of users at a website for the purpose of web analytics, advertising optimization, or page tagging. Additional information regarding web beacons is available on Wikipedia.
Our Platform also uses analytics vendors to collect information (for example, Visitor Data and Onboarding Data) about user actions on our websites for purposes of analytics and analysis of certain Platform usage. For more information about the cookies we use and your choice regarding cookies, please visit our Cookies policy.
6. Social and General Information Tools
10. Service Providers
We may employ third-party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing, and payment processing, reporting, and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
11. Children's Privacy
We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to become our users. The Platform is not directed and not intended to be used by children under the age of 18 without the written consent of their parent or legal guardian.
12. Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal processes (including but not limited to court orders), and to prevent or stop activity that may be illegal or dangerous. Counsellors may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.
14. Contacting us